FAQs


How do I wash and care for my products?

To care for all silicone and wooden products, just was in mild soapy water and dry. In most cases wooden products just need to be wiped over with a cloth, do not allow to be soaked in water. Our wooden products are untreated, if you would like them polished, combine coconut oil and beeswax or purchase a mini tin.

 

How long will my order take?

All items are handmade and most to order. They are sent between 3-7 days from ordering. All parcels are sent by standard post with Australia Post and sent to your nominated address. Regular post takes up to 9 days so if you need your order sooner please upgrade to Express Post at checkout. This will also tell me you need your order quickly and I will try to sent it ASAP. 

 

Are the necklaces and teethers safe for me and my baby?

Yes. We use high quality, 100% food grade silicone beads that are free from BPA, lead, cadmium, phthalates, PVC and latex. They will not absorb odour or support the growth of mould, fungus or bacteria. Our supplier sources their beads from reputable manufacturers that have had their quality management system independently certified to ISO:9001 standards. All silicone beads have been tested to ensure they comply with the Australian safety standard AU/NZS ISO:8124:3:2012 - migration of certain elements.

Our wooden beads are made from non-toxic, natural and untreated wood and our teething rings are made from hard maple wood, making them perfect for extended chewing and drooling. Our crochet beads use the same wooden inner beads with an organic cotton crochet outer. We prefer not to treat any of our wooden materials with oils or waxes to avoid sensitivities and allergies. You may wish to do this yourself and we recommend coconut or olive oil or bees wax.

WARNING: NECKLACES AND ACCESSORIES ARE NOT A TEETHING TOY. NEVER LEAVE YOUR BABY / CHILD UNATTENDED WITH A NECKLACE OR ACCESSORY. Silicone bead necklaces and accessories are intended as a safer, non-toxic alternative to costume jewellery and are for adult wear only. Beads are a potential choking hazard and caution should be used to avoid risk. Check your products frequently and do NOT continue use if any damage is evident. 

 

Do you accept returns? 

We don't generally offer returns if you change your mind but if there is something amiss or your item just really didn't hit the mark, contact us and we'll be happy to chat. All of our items are quality checked before leaving our store but as they are handmade, please allow some room for very minor variances from images shown. And we're pretty confident you won't want to send them back anyway.

 

Will you sell me products wholesale for my baby store? 

Absolutely! Just email me at melina@mabelbear.com.au and I will email you a wholesale pack.