Shipping and Returns

Christmas Ordering Dates

- Standard post must be ordered prior to 8th December. This option will be taken off the website and only express available from the 9th December onwards. 
- Express post orders must be made prior to 15th December. Orders made after this date will be dispatched week beginning 11th January 2021. 

Our website will remain open after 15th December however pre-Christmas delivery is unlikely especially for handmade goods. From 18th December our studio will be closed until 11th January and all orders will not be dispatched until we return in the new year. 

We offer shipping with a flat rate, sitewide shipping of just $7.95 or spend $80 or more for FREE shipping - no code needed (Australia Only). Tracking is included with every order unless otherwise specified.

IMPORTANT: The following items are handmade:

- knitted bonnets and booties

- Ava hair bows

- Fabric soother chains (in stock) 

- All beaded silicone products including key rings, necklaces,teethers and soother chains

- Super absorbent bibs (these are in stock)

- Sensory Cubes 

-Personalised products 

All other items are ready to ship. Exceptions are if the description or title display 'preorder'. Wait time is variable but will be specified in the description.  All orders with preorder or handmade items will be shipped once the final handmade/preorder item is available to send. 

If you need your item sooner please email or DM within 24 hours of your order to arrange (we can only rush a limited number) and select express postage at checkout.  We usually can accomodate most requests unless ordered during a sale.

Please note during sale periods all orders may take longer so it’s important you communicate with us if you require your order quickly to avoid any disappointment. 

Standard items leave our store between 3-7 business days. Personalised products can take up to 2 weeks, but generally ship within the standard shipping wait time (if you have a deadline to meet, just contact us and we'll let you know what we can do). If you are ordering in a presale, please take note of the delivery timeframe as noted in the listing.

 
Pick Up

Pick up can be arranged from our Gawler based studio between the following times;

10am - 3pm Monday, Wednesday, Thursday and Friday. 

Once  receiving your order confirmation  you are able to pick up any time within these times.

Address is as follows;

1 Calton  Road (on crn High Street) 

Gawler, South Australia, 5118

We will contact you following 5 days if you have not picked it up to determine if you would like to make alternative arrangements. 

Returns 
We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately. Wood is a natural product and slight variances to grain and texture will occur.

Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please email hello@mabelbear.com.au