Shipping and Returns


Revised shipping information:

 

Please note temporarily all orders containing handmade items will be shipped at approximately 7 working days (unless otherwise specified in advertising) and personalised and knits will be 3 weeks from order. Unfortunately we will be unable to rush orders or provide an express service. This is due to health reasons. Sorry for any inconvenience. 

 

We take the hassle out of shipping with a flat rate, sitewide shipping of just $6 or spend $60 or more for FREE shipping - no code needed. No more getting to checkout before a nasty surprise. Simple. (Rates are for Australia only, international rates vary). Tracking is included with every express order. 

If you need your order quickly please email us and we will see if we can prepare it quickly for you. Also select Express Post at checkout and you should receive it within a few days from dispatch. 

Please note during sale periods all orders may take longer so it’s important you communicate with us if you require your order quickly to avoid any disappointment. 


Standard items leave our store between 3-7 business days. Personalised products can take up to 3 weeks, but generally ship within 1-2 weeks (if you have a deadline to meet, just contact us and we'll let you know what we can do). If you are ordering in a presale, please take note of the delivery timeframe as noted in the listing.

We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately. Wood is a natural product and slight variances to grain and texture will occur.

Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please feel free to use the Contact Us form.