Shipping and Returns
We offer shipping with a flat rate, sitewide shipping of just $8.95 or spend $80 or more for FREE shipping - no code needed (Australia Only).
All items are ready to ship. Exceptions are if the description or title display 'preorder'. Wait time is variable but will be specified in the description. All orders with preorder or personalosed items will be shipped once the final handmade/preorder item is available to send.
If you need your item sooner please email or DM within 24 hours of your order to arrange (we can only rush a limited number) and select express postage at checkout. We usually can accomodate most requests unless ordered during a sale.
Please note during sale periods all orders may take longer so it’s important you communicate with us if you require your order quickly to avoid any disappointment.
Standard items leave our store between 3-7 business days. Express shipping denotes the shipping rate not processing time. Personalised products can take up to 2 weeks, but generally ship within the standard shipping wait time (if you have a deadline to meet, just contact us and we'll let you know what we can do). If you are ordering in a presale, please take note of the delivery timeframe as noted in the listing.
* Please note: these are dispatch time frames only. Please be aware shipping times by Australia Post or any other 3rd party shipping company we may use are on top of dispatch processing time. Please contact the shipping company direct for more information regarding delays or tracking your parcel while in transit.
Pick up can be arranged from our Gawler based studio between the following times;
10am - 3pm Monday, Wednesday and Friday.
Once receiving your order confirmation you are able to pick up any time within these times.
Address is as follows;
1 Calton Road (on crn High Street)
Gawler, South Australia, 5118
We will contact you following 5 days if you have not picked it up to determine if you would like to make alternative arrangements.
We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately. Wood is a natural product and slight variances to grain and texture will occur.
Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please email email@example.com